The purpose of this Privacy Policy is to define how Bigben Connected (hereinafter referred to as Bigben) and its affiliates ("Bigben") collect, use, disclose, process and protect any information you provide to us when you use the product or service "". Any information that we may ask you to identify yourself when you use the product or service " "will be used in accordance with this Privacy Policy.

We appreciate you taking the time to carefully read the contents of this Privacy Policy, which is designed for you and which it is important that you fully understand in order to understand our personal information collection and use practices in order to build mutual trust in our relationship.

By "personal information" we mean information that can be used to identify a person, either from this information alone or from this information combined with other information that Bigben has access to about this person. This personal information may include, but is not limited to, information you provide or upload, device information, etc.

By using the product or service "" you are deemed to have read, acknowledged and agreed to all the provisions set out in the Privacy Policy, including any changes we may make to it from time to time.

If you have any questions about this Privacy Policy, please contact us at

The information collected

In order to provide our services to you, we will ask you to provide personal information necessary for the provision of those services. Without your personal information, we will not be able to provide our products and/or services to you.

We will only collect information that is necessary for the purposes specified and will not be further processed in a way that is incompatible with those purposes. The information collected, whether personal or not, can be categorized as follows:

  • Information that you provide to us or that we upload tocreate an account and participate in Bigben platforms: We may collect personal information that you provide to us, such as e-mail address, Bigben account details (e.g. user name),

 Use of personal data


Personal information is collected to provide you with services and/or products. You consent by your acceptance that we may process and disclose personal information to our affiliates or Third Party Service Providers (defined below) for the purposes set forth in this Privacy Policy.

In general, we may use your personal information to:

  • To provide, process, maintain, improve and develop our products and/or services, including customer service and support, and services on your device or on our Websites,
  • Communicate with you about your device, service, or general issues, such as updates, customer support, information about our events, and notifications,
  • To analyze and develop statistical information about the use of our products and services to improve our products and services.
  • Optimize the performance of your device.
  • Save and retain information about you for our business operations or legal obligations.
  • Provide local services without communicating with our servers.

In practiceWe use your personal data for the following operations and services:

Use for commercial purposes

We may use your e-mail address and your Bigben Week account to provide you with marketing material relating to the products and services of Bigben companies and our business partners. We will only use your personal data after obtaining your prior explicit consent. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of e-mail communications, you can unsubscribe by sending an e-mail to We will not transfer your personal data to our business partners for use through our direct marketing business partners.

Sharing personal information with our Group, third party service providers

We do not sell any personal information to third parties.

We may, from time to time, disclose your personal information to third parties (as described below) in order to provide you with the products or services you have requested.

Disclosure may be made to Third Party Service providers and affiliates of the Bigben Group. Your consent to Bigben will engage subcontractors to process your personal information. You should be aware that when Bigben shares your personal information with a Third Party Service provider in any of the circumstances described in this section, Bigben will specify that the third party is subject to practices and obligations in compliance with applicable relevant data protection laws.

In order to conduct your business operations by providing you with the full functionality of our products and services, we may disclose your personal information from time to time to other Bigben affiliates or to our Third Party Service Providers such as our shipping companies, delivery service providers, telecommunications companies, data centers, data storage facilities, user service providers, advertising and marketing service providers and Bigben representatives. These Third Party Service Providers may process your personal information on behalf of Bigben or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at

Other cases of sharing personal information

Bigben may disclose your personal information without further consent when the information is required by applicable law.

Bigben may collect, use or disclose your personal information without your consent, if and only to the extent explicitly permitted by local data protection laws. This disclosure may be prompted by the need to protect our rights, to ensure your safety and the safety of others, and to comply with local government requirements to facilitate investigations of illegal activities.

Security measures

Regarding Bigben:

We are committed to ensuring the security of your personal information. In order to prevent unauthorized access, disclosure or similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect when you use products and services on our site We will use all reasonable efforts to protect your personal information.

All of your personal information is stored on secure and protected servers in controlled facilities located in the European Union. We classify your data according to its importance and sensitivity, and ensure that your personal information receives the highest level of security. We ensure that our employees and Third Party Service Providers who access information to assist you with our products and services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations. We also have special access controls for cloud-based data storage. In short, we regularly review our information collection, storage and processing practices, including physical security measures, preventing unauthorized access and use.

We will take all possible steps to protect your personal information. However, you should be aware that the use of the Internet is not completely secure and that, for this reason, we cannot guarantee the security or integrity of personal information transferred from or to you over the Internet.

As far as you are concerned:

  • You can play your part in protecting your personal information by not disclosing your login password or account information to anyone unless that person is duly authorized by you. When you log in as an Account user on the especially on another person's device on public Internet terminals, you must always log out at the end of your session.
  • Bigben cannot be held responsible for security failures caused by third party access to your personal information as a result of your failure to keep your personal information confidential. Notwithstanding the above, you must inform us immediately of any unauthorized use of your account by another Internet user or any other breach of security.
  • Your assistance will help us protect the privacy of your personal information.

Retention of personal information

Personal information will be retained only as long as necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable law. We will cease to retain personal information, or remove the means by which personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which the personal information was collected is no longer served by the retention of the personal information. If further processing is intended for archival purposes in the public interest, for scientific or historical research purposes or for statistical purposes in accordance with applicable laws, the data may be retained by Bigben even if the further processing is incompatible with the original purposes.

You can control your information

If you have previously agreed to our use of your personal information for the purposes set out above, you may change your mind at any time by writing to or emailing us at

Protection of personal data of minors

We consider it the responsibility of parents to monitor their children's use of our products and services.

Bigben does not seek and has no intention of seeking personal information from minors. If a parent or guardian has reason to believe that a minor has provided personal information to Bigben without his or her prior consent, please contact us to ensure that the personal information is deleted and that the minor unsubscribes from the services.

Updates to the Privacy Policy

We adhere to our Privacy Policy regularly and may update this Privacy Policy to reflect changes in our information practices. If we make material changes to our Privacy Policy, we will notify you by e-mail (sent to the e-mail address specified in your account) or post the changes on all Bigben Web Sites or via our software, so that you are aware of what information we collect and how we use it. These changes to our Privacy Policy apply as of the effective date indicated in the notice or on the Website. We encourage you to periodically check this page for the latest information on our privacy practices. Your continued use of the Products and Services on the Internet, cell phones and/or any other device will be deemed acceptance of the updated Privacy Policy. We will ask for your consent again before we collect any further personal information from you or if we wish to use or disclose your personal information for any new purpose.

Your rights and your withdrawal of permission

You have the right to withdraw your consent to the use of your personal data by Bigben for our mailing list or other marketing purposes at any time. You can do this either by clicking on the unsubscribe option at the bottom of each e-mail or by sending us a request to the following address:

You also have the right to request access to your personal data processed by Bigben, to object to or restrict its processing, and to request its deletion or correction by sending us a request via our data access request portal at the following address:

Please note that if you request the deletion or restriction of processing of all or part of your personal data, we may not be able to perform our contractual obligations to you or respond adequately to your customer service requests.

In addition, you have the statutory right to complain to the CNIL, the competent authority for data protection.

Transfer outside the European Economic Area

All transfers of personal data to third parties that are located outside the European Economic Area (including all EU countries, plus Iceland, Liechtenstein and Norway) are either bound by the EU Standard Contractual Clauses.

Bigben may use facilities abroad to process or save your personal information. Currently, Bigben has data centers in China and France. These jurisdictions may or may not have data protection laws in place that are substantially similar to those in your home country.

Contact us

If you have any comments or questions about this Privacy Policy or questions about Bigben's collection, use or disclosure of your personal information, please contact us at the address below with reference to the "Privacy Policy:

Bigben Connected - CRT2 Fretin - CS90414 - 396, rue de la voyette - 59814 Lesquin Cedex - France

Email :

Privacy Policy Changes

Bigben may update this privacy policy at its discretion at any time. The date of the update will appear at the bottom of this page. We encourage Users to check this page frequently for changes and to stay informed about how Bigben helps protect the personal information it has collected.

In the event of a dispute

In the event of no response or an unsatisfactory response, the person concerned has the right to refer the matter to the CNIL, the supervisory authority in this area.

This document was last updated on 06/03/2020